Refund policy

We accept returns only in specific cases to maintain product hygiene and safety.

Eligible Cases

You can request a return if:

• You received a damaged product
• You received a defective product
• You received an incorrect item

Return Timeframe

Return requests must be raised within 2–3 working days of delivery.

How to Initiate a Return

To request a return, please contact us with:

• Your Order ID (proof of purchase)
• Clear images of the product
• Unboxing video with shipping label visible (mandatory for validation)

📧 Email: care@lilymin.in
📞 Phone: 9520957008

Pickup & Return Process

• Return pickup will be scheduled within 1–2 working days after approval
• The product must be:
• Unused and unopened
• In original packaging with all labels intact

2. Refund Policy

Refunds are processed only after the returned product is received and passes our quality inspection.

Refund Timeline

• Prepaid Orders: Refund will be credited to your original payment method within 6–7 working days after approval
• COD Orders: Refund will be processed as:
• Store credit, or
• Bank transfer (details required)

Non-Refundable Cases

Refunds will not be issued if:

• Return request is raised after 3 working days of delivery
• Product is used, damaged by customer, or missing original packaging
• Required proof (images/unboxing video) is not provided

3. Cancellation Policy

Before Shipment

• Orders can be canceled before dispatch
• Please contact our support team as soon as possible

After Shipment

• Orders cannot be canceled once shipped
• You may request a return after delivery (if eligible)

4. Exchange Policy

We offer free exchanges only for damaged, defective, or incorrect products.

Exchange Process

Replacement will be shipped after:

• Product pickup
• Successful inspection and approval

Important Note

• Exchanges are not allowed for:
• Different product variants
• Size changes
• Personal preference

5. Important Guidelines

• All returns are subject to quality checks and approval
• Claims without proper proof may be rejected
• For hygiene and safety reasons, we do not accept returns on used products