Frequently Asked Questions
Orders & Purchases
What is the average delivery time?
What is the average delivery time?
Lilymin will make every effort to deliver products within 3–7 working days from the date of order.
How can I track my order?
How can I track my order?
You can track your order using the tracking link shared in your shipping confirmation email. You can also log in to your account, go to My Orders, and click the tracking link for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
Are there any shipping charges?
Are there any shipping charges?
Shipping charges may apply depending on your order value and delivery location. Any applicable charges or offers will be clearly shown at checkout before you complete your purchase.
Returns & Exchange
What is your returns policy?
What is your returns policy?
At Lilymin, your trust matters to us. We carefully create every product with love and responsibility, and we truly value the confidence you place in our brand. If something doesn’t feel right with your order, we’re here to make it right.
What is the brand's refund policy?
What is the brand's refund policy?
Refunds are safely processed to your original payment method within 2–7 working days. If there’s any issue with your order, please let us know within 48 hours of delivery we’re here to make it right.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
We will provide an exchange if the product is damaged, defective, or incorrect. Once we receive your returned item, processing typically takes 2–7 business days. The replacement will be shipped promptly, or a refund will be issued to your original payment method if needed.
Shipping & Tracking
Do you ship internationally?
Do you ship internationally?
No, we currently do not offer international shipping. Orders are delivered only within India.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
Order Related Query
Does the brand produce its products in India?
Does the brand produce its products in India?
Yes, all products are carefully formulated and produced in India using high-quality ingredients. This ensures quality, safety, and freshness for every product you receive.
Why am I charged extra for Cash on Delivery (COD)?
Why am I charged extra for Cash on Delivery (COD)?
Cash On Delivery (COD) involves extra handling and logistics charges from our delivery partners. The small additional fee helps us continue offering COD as a convenient option for you.
What sale and promotional offers are going on?
What sale and promotional offers are going on?
All ongoing sales and promotional offers are displayed on our homepage banners. Please check the homepage (lilymin.in) to stay updated on the latest deals and offers.
My order has been delayed, what do I do?
My order has been delayed, what do I do?
Sometimes, unforeseen circumstances such as high order volumes or logistical challenges can lead to delays in delivery. We apologize for any inconvenience this may have caused. Please be assured that we're closely monitoring your shipment, and our team is working diligently to ensure its prompt delivery to you. We've also alerted our courier partner to expedite the shipment at the earliest. Thank you for your co-operation.
